1. I can't remember my account (e-mail / J/CX) password. How do I get a new one?
    
   
2. Why won't Information Services give me my password over the phone or send it to my other email account? (Hotmail, Yahoo, AOL, etc)
    
   
3. How do I change my password?
   
   
4. Why set up a "Secret Question"?

1. What is my email address?
    
2. How can I check my email when I'm not on campus?
    
3. I'm going to be off campus for awhile and would like to send an autoreply to any emails I receive. How do I do this?
    
   
4. I set up an autoreply for my email. Now I'm back. How do I stop the autoreply?
    
5. I have another email account that I use, why do I need an OWU account?
    
   
6. Can I forward my OWU email to another email address?
    
   
7. My email isn't working anymore.
    
   
8. Someone tried to send mail to my OWU account but it was returned to them. What's going on?
    
   
9. When I send email to someone on campus, it works fine but when I try to send it to someone off campus (not an @owu.edu address) I get an error message that says something about "does not relay". How do I fix this?
    
   
10. I got an email message that my account is over quota. What's does that mean? What do I need to do?

1. What does this account do for me?
    
   
2. Will my Web browser work with the J/CX Web pages?
    
   
3. Is this the same id and password as my email account?
    
   
4. How do I log out from my account?

1. How could my computer be infected with a virus? I only open attachments from people I know!
    
   
2. My computer came with virus software. Why didn't it catch the virus?
    
   
3. How can I protect my computer from viruses?
    
   
4. I got an email from my friend warning about this new virus that can erase all the information on my computer. Is it true?
    
5. I was notified that my Internet access has been restricted due to a virus. What do I do now?
    
6. I was notified that my Internet access has been restricted because of a complaint that my computer was scanning ports of other computers. What does this mean?

1. My computer isn't working. Will Information Services send someone out to fix it?
    
   
2. Where is the Information Services office? When is the office open?
    
   
3. I'm living off campus. Can I connect to the OWU network?
   
   
4. I want to purchase a computer. Any suggestions?

The Maintain Passwords How-To Guide provides directions.

Your secret question and answer will allow you to change your account password without knowing the original one. This is handy if you happen to forget or lose your account password. To set up your "Secret Question", log into the J/CX Student, Faculty or Staff Information Web page, click the My Account link on the left, click the Secret Question link and follow the instructions.

You will have to set up two files in your email account on the unix server - one that contains the message to be sent and one that directs the system to send the message in response to emails received. It really isn't as complicated as it might sound! See the How-To Guide: Setup An Email Auto Response for detailed directions.

Refer to the last section of the How-To Guide: Setup An Email Auto Response for directions on how to stop the auto reply.

Yes See the How-To Guide: Directions for forwarding your OWU email to another email account for directions.

This happens when you are using an ISP (Internet Service Provider) such as roadrunner, AOL, ATT-Worldnet, etc to connect to the Internet. In the program you are using to check your email (Outlook Express, Eudora, etc), you need to change the outgoing mail server name to the name of the outgoing mail server of your ISP. This information should have been provided in the information you received from the ISP. The incoming mail server should be cc.owu.edu.

Each account owner is allocated a certain amount of disk storage space on the e-mail/web server (cc.owu.edu). The amount of space occupied by each account is monitored regularly. If an account exceeds its space allocation, an e-mail message is automatically generated and sent to the account warning of the over quota situation. The account remains functional during a short grace period. After the grace period, the account is automatically locked and no additional files can be added. It is important to note that the space allocation is for all files in the account on the server, not just e-mail messages. Web pages are an example of non e-mail files that may be using up the allocation. See the How-To Guide: Account Over Quota for more information.

For faculty, this account provides the ability to:

• view list of students for own classes. These listings can optionally include student pictures.
• email a whole class, individual students, a student's advisor
• look up advisee information
• send email to advisees as a group or individually
• view own schedule
• view course descriptions through the online catalog
• enter grades
• access the jstor database remotely

For students, this account provides the ability to:

• check your grades at the end of the term
• review your entire academic record
• view current registration information
• view your demographic information, including your id picture
• view schedule of classes for a term
• list open classes
• change your Adminstrative Web password (this does NOT change your email password)
• establish a password hint to be used if you forget your password

Click the Logout option in the navigation bar on the left then click the Close Window button that will be displayed. Clicking the Close Window button will close the browser window. It is important that you exit ALL browser windows. If you do not close the browser windows, the next person using that computer may be able to access your files.

Since many viruses are spread by using addresses found in the address book on your computer, there is likely that the virus will arrive in an email from someone you know. You should not open any attachment that you are not expecting. If you receive an attachment that you were not expecting, you should contact the person and verify that they did purposely send you an attachment before you open it. It is also very important that you have up-to-date antivirus software on your computer.

One of the most important things you can do is have antivirus software on your computer and keep it up-to-date! New viruses are introduced daily. If your software is not up-to-date, it will not be able to stop the newer viruses. You also must install updates to the your computer's operating system. Updates will fix security issues that have been identified. Use the Help feature on your computer to learn more about keeping the operating system updated. Finally, use common sense. Don't open attachments that you are not expecting - even if they come from someone you know. Scan all diskettes to be used in your PC. Keep your passwords secure.

A large percentage of the virus warning that are circulated by email are hoaxes. Forwarding these hoaxes takes time and computing resources. They some times cause people to take unneccesary or even damaging actions. Before forwarding any virus warning always verify the information. Check out the list of the top ten virus hoaxes on the virus section of this website. If you ever have a question about computer viruses on the Ohio Wesleyan campus, please contact the Help Desk at 3520.

You must get your computer disinfected / repaired before full access can be restored. You must also set up an e-mail filter on your account and apply all critical Windows updates to your computer. Once these tasks are completed, notify Information Services by sending an e-mail to helpdesk@owu.edu. Full access should be restored by 8 pm of the business day your e-mail is received.

All computers connected to the Internet use "ports" to communicate. Ports are used in network communications to help sort traffic coming and going from one computer to another. Computers communicate over a network like ships carrying goods. The ships need to know what city they’re going to, and once they get to that city, they also need to know what dock to go to. Similarly, computers sending data need to know what computer to send the data to, as well as what port on that computer the data should be metaphorically "unloaded" on.

Different programs can open ports, allowing them access to data coming into their ports. Certain programs open ports only for sending data, some only for getting data, but most programs that communicate with the Internet open ports for both directions.

Port scanning is the act of probing a computer on a network for open ports. A useful tool for network administrators, port scanning can also search a computer for vulnerabilities. Often it is compared to "casing" a building for a burglary, which is why it is considered intrusive by many computer owners.

Port scanning can be an intentional act when the computer owner runs a program which scans other computers. It can also be an unintentional act, at least on the part of the computer owner, if the computer is infected with some type of malware / spyware which initiates port scans unbeknownst to the computer owner.

If an infected computer is suspected, you must get your computer disinfected / repaired before full access can be restored. You must also set up an e-mail filter on your account and apply all critical Windows updates to your computer. Once these tasks are completed, notify Information Services by sending an e-mail to helpdesk@owu.edu. Full access should be restored by 8 pm of the business day your e-mail is received.

That depends. Information Services services only University owned machines. Limited support is available for student owned PCs.

Planned system outages and other Information Services happenings of interest to the OWU community are announced via electronic mail to members of the ISNEWS mailing list. You can subscribe to this mailing list, as well as others, at http://news.owu.edu/e-mail.html.

The Information Services office is located on the first level of the R.W. Corns building. It is open from 8:00am - noon and 1:00pm - 5:00pm, Monday - Friday while school is in sessio

E4. I want to purchase a computer. Any suggestions?

Please refer to Computer Configurations for more information.